Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in original condition
  • It must include original packaging and tags
  • A valid proof of purchase is required
  • A complete unboxing video is mandatory as proof for any return request

To start a return, you can contact us at:
📧 goprimium.in@gmail.com
📱 WhatsApp: +91 9135568648

Return address:
Ansar Nagar, Nawada, 805110 Bihar, India

⚠️ Important:

  • Returns requested without an unboxing video may not be accepted
  • Items sent without prior approval will not be accepted

Return Shipping Charges

  • A fixed return fee of ₹100 will be charged
  • This amount will be deducted from your refund

Damages and Issues

Please inspect your order upon delivery.

Contact us immediately if:

  • The item is damaged
  • You received the wrong product

📌 A clear unboxing video is compulsory for verification. Without it, we may not be able to process your request.

Non-Returnable Items

The following items are not eligible for return:

  • Personal care products (for hygiene reasons)
  • Perishable goods (if applicable)
  • Customized or special order items
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

If you are unsure about your product, please contact us before placing your order.

Exchanges

We only allow exchanges in the following cases:

  • You received a wrong item
  • The product is damaged

📌 Conditions:

  • Unboxing video is required
  • Exchange requests must be made within 7 days of delivery

Cancellations

  • Orders can be cancelled only before they are shipped
  • To cancel your order, contact us via:

Refunds

Once we receive and inspect your return:

  • We will notify you about the approval or rejection
  • If approved, your refund will be processed to:
    • Original payment method, or
    • Bank transfer (for Cash on Delivery orders)

⏱ Refund processing time: 8–15 business days

Please note:

  • It may take additional time for your bank or payment provider to reflect the refund

If more than 15 business days have passed after approval, contact us at goprimium.in@gmail.com

Contact Us

For any return or refund-related queries, contact us:

📧 goprimium.in@gmail.com
📱 +91 9135568648
🕒 Monday to Saturday, 10 AM – 6 PM