Frequently asked Question

General

What is goprimium?

goprimium is a small family-run online store offering useful and affordable products for home, kitchen, fitness, personal care, and daily needs.

Do I need an account to place an order?

you can place an order as a guest without creating an account.

Do you sell original and quality products?

Yes, we carefully select products that are useful, affordable, and meet quality standards

How can I contact customer support?

You can contact us via:

Shipping & Delivery

Where do you deliver?

We currently deliver across India only.

How long does delivery take?

Delivery usually takes 5–7 business days after dispatch.

How long does it take to process an order?

Orders are processed within 1–2 business days.

Do you provide order tracking?

Yes, tracking details are sent via Email and SMS, and you can also track from our website.

Payment Related

What payment methods do you accept?

We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD).

Is Cash on Delivery (COD) available?

COD is available. Orders are shipped only after verification via phone call.

Are there any extra charges for COD

No, we do not charge any extra fee for COD.

Are there any extra charges for COD

No, we do not charge any extra fee for COD.

Returns & Refunds

What is your return policy?

We offer a 7-day return policy from the date of deliver

Do I need an unboxing video for returns?

Yes, a complete unboxing video is mandatory for return or exchange requests.

How long does it take to get a refund?

Refunds are processed within 8–15 business days after approval.